Terms of Service

Welcome to Clinics On Cloud Africa: These Terms of Service ("Terms") govern your use of our health kiosk services, medical devices, and digital health platforms. By using our services, you agree to these Terms. Please read them carefully.

By accessing or using COCA Health Kiosks, our website, mobile applications, or any of our services (collectively, the "Services"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you may not use our Services.

• Users must be at least 18 years old to use our Services independently
• Users between 13-17 years old require parental or guardian consent
• Children under 13 must be accompanied by a parent or guardian

By agreeing to these Terms, you represent that you have the legal capacity to enter into a binding agreement and that you are not prohibited from using the Services under applicable law.

Clinics On Cloud Africa provides innovative healthcare technology solutions, including but not limited to:

• Automated health screening and vital signs monitoring
• Measurement of 60+ health parameters
• Digital health record creation and management
• Instant health reports via WhatsApp, email, and printout
• QR-based health card generation

• Video consultations with licensed healthcare providers
• Remote prescription services
• Doctor mobile application access
• Follow-up care coordination

• Portable Health Box for remote screening
• Health Lounge facilities
• Mobile health monitoring services

• Cloud-based health records storage
• AI-powered health insights and meal planning
• Analytics dashboard for health tracking
• Health trend monitoring and alerts

You agree to:

• Provide accurate, current, and complete information when using our Services
• Update your information promptly if it changes
• Inform healthcare providers of any relevant medical history
• Report any errors or inaccuracies in your health records

When using COCA Health Kiosks, you must:

• Follow all on-screen instructions carefully
• Not tamper with, damage, or misuse the equipment
• Report any malfunctions or issues immediately
• Not attempt to repair or modify the kiosk
• Maintain cleanliness and hygiene when using shared equipment

• Keep your login credentials confidential
• Notify us immediately of any unauthorized access
• Use strong, unique passwords
• Log out after each session, especially on shared devices

You may not:

• Use the Services for any illegal or unauthorized purpose
• Impersonate another person or entity
• Interfere with or disrupt the Services or servers
• Attempt to gain unauthorized access to any systems or data
• Use automated systems to access the Services
• Reverse engineer or copy any features or technology
• Use the Services to transmit viruses or malicious code
• Violate any applicable laws or regulations

Important Medical Disclaimer: Our Services provide health screening and monitoring tools but DO NOT replace professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition.

• COCA Health Kiosks are screening and monitoring tools only
• Results should be interpreted by qualified healthcare professionals
• Do not disregard professional medical advice based on kiosk results
• Seek immediate medical attention for emergencies

While our devices are medical-grade and certified, we cannot guarantee:

• 100% accuracy of all measurements under all conditions
• That all health conditions will be detected
• That AI-generated recommendations are suitable for your specific situation

In case of a medical emergency, call emergency services immediately: 10177 for an ambulance, 10111 for the police, or 112 from any mobile phone. Do not rely on our Services for emergency medical care.

• Telemedicine consultations establish a doctor-patient relationship
• Healthcare providers are licensed professionals in their jurisdictions
• Consultations are subject to professional medical standards
• Patient confidentiality is maintained in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA)

• Prescriptions are issued at the healthcare provider's discretion
• Not all conditions can be treated via telemedicine
• Controlled substances may not be prescribed through telemedicine
• You are responsible for filling prescriptions and following treatment plans

Successful telemedicine consultations require:

• Stable internet connection
• Compatible device with camera and microphone
• Quiet, private location for consultation
• Adequate lighting for video quality

• Fees for Services are as displayed at the time of use
• Prices may vary by location and service type
• Payment is due at the time of service unless otherwise arranged
• We reserve the right to change pricing with notice

• Credit and debit cards
• Mobile money services
• Insurance (where applicable and pre-authorized)
• Corporate accounts for employee wellness programs

• Health screening fees are generally non-refundable once services are rendered
• Telemedicine appointments may be cancelled up to 24 hours in advance for full refund
• Missed appointments without notice are non-refundable
• Equipment malfunctions will result in full refund or service credit

• We may assist with insurance claims documentation
• You are responsible for understanding your insurance coverage
• Payment is your responsibility if insurance denies coverage
• Insurance reimbursement timing is outside our control

All content, features, and functionality of our Services, including but not limited to:

• Software, algorithms, and AI models
• Text, graphics, logos, and images
• Design, layout, and user interface
• Trademarks, service marks, and trade names

are owned by Clinics On Cloud Africa and protected by international copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use the Services for personal healthcare purposes
• Download and print your own health records
• Use our mobile applications on your personal devices

This license does not permit you to:

• Reproduce, distribute, or publicly display our content
• Modify or create derivative works
• Use our trademarks without written permission
• Extract or re-use any data or content systematically

You retain ownership of any content you provide (health information, photos, etc.), but you grant us a license to:

• Store and process your information to provide Services
• Use anonymized, aggregated data for research and improvement
• Share your information as authorized in our Privacy Policy

Our collection, use, and protection of your personal and health information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Key points include:

• Compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) for health data protection
• Encryption of data in transit and at rest
• Secure cloud storage with access controls
• Your rights to access, correct, and delete your information
• Limited sharing only as necessary for healthcare services

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that the Services will be uninterrupted or error-free
• Warranties regarding the accuracy or reliability of results
• Warranties that defects will be corrected

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLINICS ON CLOUD AFRICA SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Personal injury or property damage
• Medical complications or adverse health outcomes

Our total liability shall not exceed the amount you paid for the Services in the 12 months preceding the claim.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.

You agree to indemnify, defend, and hold harmless Clinics On Cloud Africa, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations
• Any inaccurate or incomplete information you provide

Our Services may contain links to third-party websites or services. We are not responsible for:

• The content or practices of third-party sites
• The privacy policies of third-party services
• Any damages resulting from use of third-party services

Healthcare providers using our telemedicine platform are independent professionals. We:

• Provide the technology platform only
• Do not employ or control the healthcare providers
• Are not responsible for medical decisions or treatment outcomes
• Verify credentials but do not supervise clinical practice

You may stop using our Services at any time. To close your account, contact us at support@clinicsoncloudafrica.com.

We may suspend or terminate your access to the Services:

• If you violate these Terms
• If you engage in fraudulent or illegal activity
• If required by law or regulatory authorities
• If we discontinue the Services (with notice)
• If your account remains inactive for extended periods

• Your right to use the Services will immediately cease
• We will retain your health records as required by law
• You may request a copy of your health records before termination
• Fees owed before termination remain payable
• Provisions that by their nature should survive will survive termination

We reserve the right to modify these Terms at any time. We will:

• Post updated Terms on our website with a new "Last Updated" date
• Notify you of material changes via email or prominent website notice
• Provide at least 30 days' notice for material changes

Your continued use of the Services after changes become effective constitutes acceptance of the modified Terms.

These Terms are governed by the laws of South Africa, without regard to conflict of law principles.

In the event of any dispute:

• Informal Resolution: Contact us first to attempt resolution informally
• Mediation: If informal resolution fails, we agree to mediation before litigation
• Arbitration: Unresolved disputes may be submitted to binding arbitration
• Court Jurisdiction: If arbitration is not chosen, disputes will be resolved in the courts of Johannesburg, South Africa

You agree that disputes must be brought individually and not as part of a class action or consolidated proceeding.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Clinics On Cloud Africa regarding the Services.

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

You may not assign or transfer these Terms or your account without our written consent. We may assign our rights and obligations without restriction.

We will not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, pandemics, or government actions.

These Terms are provided in English. In the event of any conflict between an English version and a translation, the English version will prevail.

If you have questions or concerns about these Terms of Service, please contact us:

Legal Department

Email: legal@clinicsoncloudafrica.com

Phone: +27 69 194 3227

Address: 204 Rivonia Rd, Morningside, Sandton, Johannesburg, 2057, South Africa

We will respond to your inquiry within 5 business days.

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.